Advisory & fractional
Interim leadership for the one thing a business can't afford to get wrong: the customer experience.
What I lead
Existing teams, transformations new to you but not the market, new technology or customers, a vendor you’re worried about. I’ll plant the seeds so you can grow.
Prove the direction before anyone builds it.
Research first, so the build follows what customers actually do.
Tie the vision to a number, and sequence the phases to reach that number.
A plan the business can hold me to.
Rebuild the core customer experience, and leave a design system your team can extend.
You keep the rebuilt product and the system under it.
Set up the people, the standards, and the tooling, with AI in the pipeline.
I lead hands-on, grow the team, and step back once it holds.
Featured in
Digital Insurance
“The General’s Jack Martin: How tech is changing customer experience”
Read the interview →How I engage
We name the target, the constraints, and what stands in the way. If I'm not the right lead, I'll say so.
I embed and own the hard calls, measured against that target.
You keep everything I built, ready to run without me. Engagements last a quarter or more.
Start here
Tell me the shape of the problem and where you need me most. No pitch, I’ll come back to you.
Goes straight to contact@jackmartindesign.com. Based in Nashville, available remotely.